Our volunteers will be ready to welcome you into the building, discuss your needs and prepare your food parcel.
“The volunteers at the foodbank were so lovely, they listened to me and made me feel human again. It was the first place I didn’t feel judged.”
We know that crisis can strike anyone and we also understand how difficult it can be to think about walking through a foodbank door. That’s why our foodbank volunteers aim to welcome everyone who comes to the foodbank with compassion, kindness and a listening ear.
“They took the time to compassionately and sincerely take a genuine concern in my personal problems, which had led me to contact the Food Bank in the first place”
Meeting your needs
When you arrive a volunteer will ask for either your name & postcode or your Foodbank Voucher Code. This will be exchanged for three days of emergency food. We want to make sure that we give you the right food to meet your needs, so please do let our volunteers know if you have any special dietary requirements or allergies, for example, gluten free, halal or vegetarian.
Preparing your food
Whilst your food parcel is being prepared, a volunteer will offer you a warm drink and a biscuit. They will also be available if you would like to have a chat. Your food parcel will be packed into supermarket carrier bags. If you have bags at home, it will be helpful to bring these in to pack your food into.
Practical guidance and support
Foodbank volunteers take the time to listen and support you. They are specially trained to know about local services and offer practical guidance so that you have access to the right support, helping you to break out of crisis. In some centres we also have Citizens Advice workers and Empowerment & Support workers who are available to offer some advice and practical help on certain issues.