Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Local Advice Centres, housing support officers, children’s centres, health visitors, social services and some local charities.

1. If you need help today

You can try and apply for an Emergency Payment (Bristol) or Welfare Payment ( S Glos.) any weekday. Bristol City Council hold vouchers for our Foodbank and can verify your circumstances and email us a voucher the same day even if you have already had an emergency payment within the last 12 months. You can call them on 0117 922 4500.

South Gloucestershire Councils One Stop Shop in Kingswood hold our vouchers and again can verify your circumstances and, at their discretion, issue a voucher.

Kingswood Job Centre Plus will issue a signposting form to us as well – though if you have had a number of vouchers recently it will not guarantee us redeeming it.

2. Arrange a visit to the referral agency.

If you visit any other voucher holders they will discuss your situation and supply you with a foodbank voucher where appropriate.

3. Bring  your foodbank voucher to your nearest foodbank centre. 

You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


Back to Get Help